Your privacy matters to us. This page explains exactly what personal information w2j collects, how we use it, and the steps we take to keep your data safe as a Filipino player on our platform.
When you register and use the w2j platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect payment-related details such as your preferred deposit and withdrawal method, transaction history, and Philippine peso account information needed to process your funds securely. When you browse or use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to help us detect fraud and improve platform performance. If you contact our support team, we may retain records of that communication to ensure consistent and accurate assistance. All information collected is limited to what is genuinely necessary for the safe and lawful operation of your w2j account.
The personal data we collect is used exclusively to provide, maintain, and improve the services available on the w2j platform for players in the Philippines. We use your registration details to verify your identity, comply with age restrictions, and ensure that only eligible players aged 21 and above can access our sports betting and casino-style entertainment features. Your payment information is processed solely to facilitate deposits and withdrawals in Philippine pesos, and is never stored beyond what is required by our payment processors. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our platform — we do not send unsolicited marketing messages without your prior consent. Technical and usage data helps us identify and resolve platform issues, optimise the mobile experience, and protect all players from fraudulent activity.
w2j does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and fraud prevention services — strictly to the extent required to deliver our platform services to you. Any third-party partner we work with is contractually obligated to handle your data with the same level of care and confidentiality that we apply internally. We may also disclose information when required to do so by Philippine law, a valid court order, or a regulatory authority with jurisdiction over our operations. In all cases, we share only the minimum amount of information necessary and ensure that appropriate safeguards are in place before any transfer occurs.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the w2j platform is encrypted using secure protocols, ensuring that your account credentials and payment details remain protected at all times. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data handling best practices. We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable Philippine regulations. If you close your account, we will securely delete or anonymise your data in accordance with our internal retention schedule, except where legal obligations require us to keep certain records for a defined period.
As a registered player on the w2j platform, you have the right to access the personal information we hold about you and to request a correction if any details are inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to withdraw your consent for a specific type of data processing, you can do so at any time by contacting our support team, though this may affect your ability to use certain features of the platform. We are committed to responding to all data-related requests within a reasonable timeframe and in accordance with applicable Philippine data privacy laws. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
If you have any questions about how w2j handles your personal data, or if you would like to exercise any of your data rights, please visit our FAQ page or reach out to our support team at [email protected]. We are available around the clock to assist Filipino players with any privacy-related concerns.
Your data is safe with us. Join thousands of Filipino players on w2j and enjoy sports betting and casino-style entertainment — fully protected, fully mobile.